Greek-Speaking Customer Retention Agent – Tirana Office

Overview

A major international telecom brand is hiring Greek-speaking Customer Retention Agents for its Tirana office. Your role will focus on retaining existing clients by offering tailored solutions and responding to contract termination requests.

Specific Skills

  • Fluent in Greek (C1+ required)

  • Basic English for internal use

  • Strong negotiation and active listening skills

  • Confident on the phone and able to handle objections

  • Familiar with CRM or call center tools is a plus

Responsible For

  • Handle inbound and outbound calls with Greek-speaking customers

  • Address cancellation requests and propose win-back offers

  • Update CRM records and follow compliance procedures

  • Report on daily performance metrics and feedback

  • Collaborate with team leaders on strategy improvements

Additional Requirements

  • Must be based in Tirana or willing to relocate

  • Full-time availability, including occasional Saturdays

Job Nature
Full Time
Educational Requirements
High school diploma or above
Job Location
Tirana
Salary
€850 – €1,200 net per month (base + performance bonus)
Other Benefits

  • Paid training (1 week)

  • Monthly and quarterly retention bonuses

  • Private health insurance

  • Career path into QA or Team Leader roles

  • Modern office in central Tirana

Job Level
Mid-Level

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