Bilingual Customer Success Agent (English + French) – Remote
Overview
A global SaaS platform is seeking a bilingual (English + French) Customer Success Agent to join its remote support team. If you enjoy helping clients, solving problems, and working in a fast-paced tech environment, this is a long-term role with growth potential.
Specific Skills
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Fluent in French (C1+) and English (C1+)
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Tech-savvy and confident with digital tools
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Clear, professional communication style
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Friendly and solution-oriented
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SaaS or CRM experience is a bonus
Responsible For
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Support French-speaking customers via chat, email, and occasional calls
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Guide users through onboarding and platform usage
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Troubleshoot minor technical issues or escalate as needed
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Maintain clear customer records in CRM (e.g. HubSpot)
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Collaborate with product and success teams
Additional Requirements
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Laptop and strong internet
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Availability during French business hours (CET)
Job Nature
Educational Requirements
Salary
Other Benefits
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100% remote from anywhere in Albania or EU/Balkans
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Full training and onboarding
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Monthly team performance bonuses
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Promotion path to Customer Success Manager
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Paid holiday and sick leave
Job Level
How to Apply
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