Italian-Speaking Call Center Agent – Remote from Albania

Overview

A leading customer experience outsourcing company is hiring Italian-speaking Call Center Agents to work remotely from Albania. If you're fluent in Italian and confident on the phone, this is a full-time, stable role with bonuses and training included.

Specific Skills

  • Fluent in Italian (C1+)

  • Basic English for internal communication

  • Good phone manner and active listening skills

  • Typing and CRM navigation skills

  • Prior call center experience is a plus

Responsible For

  • Handle incoming and outgoing calls with Italian-speaking customers

  • Provide information about services or product orders

  • Update call logs and ticketing systems accurately

  • Escalate issues to the team lead when necessary

  • Maintain high standards for customer satisfaction

Additional Requirements

  • Laptop, headset, and stable Wi-Fi connection

  • Available for rotating weekday shifts (no night shifts)

Job Nature
Full Time
Educational Requirements
High school diploma or higher
Salary
€800 – €1,500 per month (base + performance bonus)
Other Benefits

  • 100% remote

  • Paid virtual onboarding

  • Monthly team incentives

  • Long-term contract available

  • Private health insurance after 3 months

Job Level
Entry Level, Mid-Level

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