Italian-Speaking Call Center Agent – Remote from Albania
Overview
A leading customer experience outsourcing company is hiring Italian-speaking Call Center Agents to work remotely from Albania. If you're fluent in Italian and confident on the phone, this is a full-time, stable role with bonuses and training included.
Specific Skills
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Fluent in Italian (C1+)
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Basic English for internal communication
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Good phone manner and active listening skills
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Typing and CRM navigation skills
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Prior call center experience is a plus
Responsible For
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Handle incoming and outgoing calls with Italian-speaking customers
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Provide information about services or product orders
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Update call logs and ticketing systems accurately
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Escalate issues to the team lead when necessary
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Maintain high standards for customer satisfaction
Additional Requirements
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Laptop, headset, and stable Wi-Fi connection
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Available for rotating weekday shifts (no night shifts)
Job Nature
Educational Requirements
Salary
Other Benefits
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100% remote
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Paid virtual onboarding
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Monthly team incentives
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Long-term contract available
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Private health insurance after 3 months
Job Level
How to Apply
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