German-Speaking Customer Support Agent – Tirana Office

Overview

An international e-commerce brand is hiring German-speaking Customer Support Agents for its Tirana-based office. If you’re fluent in German and enjoy helping people, this in-office role provides long-term stability, paid training, and career growth in a modern environment.

Specific Skills

  • Fluent German (C1 or native)

  • Basic English for internal communication

  • Clear written and spoken communication

  • Ability to handle a high volume of tickets professionally

  • Previous experience in support or e-commerce is a plus

Responsible For

  • Respond to customer inquiries via phone, email, and live chat

  • Resolve delivery issues, refunds, and product-related questions

  • Accurately log interactions into the CRM system

  • Meet customer satisfaction KPIs

  • Collaborate with your team and report to a German-speaking supervisor

Additional Requirements

  • Must be based in or willing to relocate to Tirana

  • Work-from-office only (not remote)

  • Full-time, Monday to Friday schedule

Job Nature
Full Time
Educational Requirements
High school diploma or higher
Job Location
Tirana
Salary
€950 – €1,250 per month (base + performance bonuses)
Other Benefits

  • Paid training and onboarding (1 week)

  • Private health insurance

  • Monthly performance and retention bonuses

  • Career path to QA, Team Leader, or Trainer

  • Office located in central Tirana (public transport access)

Job Level
Entry Level, Mid-Level

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