German-Speaking Customer Support Agent – Tirana Office
Overview
An international e-commerce brand is hiring German-speaking Customer Support Agents for its Tirana-based office. If you’re fluent in German and enjoy helping people, this in-office role provides long-term stability, paid training, and career growth in a modern environment.
Specific Skills
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Fluent German (C1 or native)
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Basic English for internal communication
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Clear written and spoken communication
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Ability to handle a high volume of tickets professionally
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Previous experience in support or e-commerce is a plus
Responsible For
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Respond to customer inquiries via phone, email, and live chat
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Resolve delivery issues, refunds, and product-related questions
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Accurately log interactions into the CRM system
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Meet customer satisfaction KPIs
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Collaborate with your team and report to a German-speaking supervisor
Additional Requirements
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Must be based in or willing to relocate to Tirana
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Work-from-office only (not remote)
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Full-time, Monday to Friday schedule
Job Nature
Educational Requirements
Job Location
Salary
Other Benefits
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Paid training and onboarding (1 week)
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Private health insurance
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Monthly performance and retention bonuses
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Career path to QA, Team Leader, or Trainer
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Office located in central Tirana (public transport access)
Job Level
How to Apply
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