English-Speaking Call Center Agent – Remote

Overview

A leading European outsourcing firm is hiring English-speaking Call Center Agents to work remotely from Albania. If you're a strong communicator and enjoy helping people over the phone, this is a stable, full-time role with paid training and growth potential.

Specific Skills

  • Fluent in English (B2 or higher)

  • Clear, professional phone voice

  • Basic computer skills (typing, CRM use, email)

  • Good listening and communication skills

  • Patience and problem-solving mindset

Responsible For

  • Answer inbound calls and assist English-speaking customers

  • Provide product or service information, resolve basic issues

  • Escalate complex queries to the appropriate team

  • Log calls and keep accurate records in the CRM

  • Meet daily KPIs for call quality and resolution

Additional Requirements

  • Laptop, headset, and stable internet connection

  • Ability to work rotating shifts (Monday–Friday)

Job Nature
Full Time
Educational Requirements
High school diploma or above
Salary
€800 net per month
Other Benefits

  • 100% remote (within Albania)

  • Paid online training

  • Monthly performance bonuses

  • Health insurance after 3 months

  • Long-term contract available

Job Level
Entry Level, Mid-Level

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