English-Speaking Call Center Agent – Remote
Overview
A leading European outsourcing firm is hiring English-speaking Call Center Agents to work remotely from Albania. If you're a strong communicator and enjoy helping people over the phone, this is a stable, full-time role with paid training and growth potential.
Specific Skills
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Fluent in English (B2 or higher)
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Clear, professional phone voice
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Basic computer skills (typing, CRM use, email)
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Good listening and communication skills
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Patience and problem-solving mindset
Responsible For
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Answer inbound calls and assist English-speaking customers
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Provide product or service information, resolve basic issues
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Escalate complex queries to the appropriate team
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Log calls and keep accurate records in the CRM
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Meet daily KPIs for call quality and resolution
Additional Requirements
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Laptop, headset, and stable internet connection
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Ability to work rotating shifts (Monday–Friday)
Job Nature
Educational Requirements
Salary
Other Benefits
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100% remote (within Albania)
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Paid online training
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Monthly performance bonuses
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Health insurance after 3 months
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Long-term contract available
Job Level
How to Apply
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