English-Speaking Technical Support Agent – Office Role in Tirana
Overview
A UK-based tech company with a support center in Tirana is hiring English-speaking Technical Support Agents. This office-based role is ideal for individuals with strong English communication skills and a basic understanding of tech tools or systems.
Specific Skills
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Fluent in English (C1+)
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Clear written and verbal communication
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Comfortable with computers, web apps, and basic tech problem-solving
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Prior experience in support/help desk is a plus
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Friendly, patient, and professional
Responsible For
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Respond to customer support tickets and live chats in English
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Guide users through troubleshooting steps for SaaS tools and services
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Escalate advanced cases to Tier 2 tech team
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Update internal documentation and CRM notes
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Participate in weekly product training and QA reviews
Additional Requirements
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Must be based in or able to relocate to Tirana
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Available for full-time office work (Monday–Friday)
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No Albanian language required — English-only team environment
Job Nature
Educational Requirements
Job Location
Salary
Other Benefits
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Modern office with English-speaking management
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Paid onboarding and internal IT training
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Private health insurance after 3 months
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Fast-track path to Tier 2 or QA roles
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International team with regular team-building events
Job Level
How to Apply
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