Entry-Level IT Help Desk Technician – Tirana
Overview
An international BPO company is hiring an IT Help Desk Technician to join its in-house support team in Tirana. This is a great role for junior IT professionals or recent graduates who want to build a technical support career in a structured, fast-paced environment.
Specific Skills
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Familiar with Windows OS and Office 365
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Basic understanding of networking (LAN/Wi-Fi/Printers)
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Excellent communication and troubleshooting skills
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Good command of English
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Experience with help desk software is a plus
Responsible For
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Provide first-line support to internal users
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Log and resolve hardware/software issues via ticketing system
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Assist with workstation setups and configurations
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Troubleshoot basic network problems
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Maintain IT inventory and documentation
Additional Requirements
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Strong problem-solving mindset
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Willingness to learn and grow
Job Nature
Educational Requirements
Job Location
Salary
Other Benefits
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Paid IT certifications and online training
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Private health insurance
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Career path to System Admin or Security Support
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Modern, centrally located office
Job Level
How to Apply
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