Italian-Speaking Call Center Agent – On-Site in Vlorë
Overview
A multilingual BPO company is expanding its Italian-speaking call center team in Vlorë. This on-site role is ideal for fluent Italian speakers who enjoy phone-based communication and are looking for a stable, professional environment.
Specific Skills
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Fluent in Italian (C1+)
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Basic English (for internal use)
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Clear voice, polite tone, and strong listening skills
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Comfortable using a headset, computer, and call software
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Call center experience is a plus but not required
Responsible For
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Handle inbound and outbound calls with Italian-speaking customers
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Support inquiries related to products, services, or billing
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Follow scripts and guidelines to ensure a consistent experience
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Escalate unresolved issues to supervisors
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Keep call logs updated in the internal CRM
Additional Requirements
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Must be located in or willing to relocate to Vlorë
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Available for weekday shifts (no late-night calls)
Job Nature
Educational Requirements
Job Location
Salary
Other Benefits
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Paid training (1 week)
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Private health insurance
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Office in city center, easily accessible by bus
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Team-based incentives and games
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Long-term contract available after 3 months
Job Level
How to Apply
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