Italian-Speaking Call Center Agent – On-Site in Vlorë

Overview

A multilingual BPO company is expanding its Italian-speaking call center team in Vlorë. This on-site role is ideal for fluent Italian speakers who enjoy phone-based communication and are looking for a stable, professional environment.

Specific Skills

  • Fluent in Italian (C1+)

  • Basic English (for internal use)

  • Clear voice, polite tone, and strong listening skills

  • Comfortable using a headset, computer, and call software

  • Call center experience is a plus but not required

Responsible For

  • Handle inbound and outbound calls with Italian-speaking customers

  • Support inquiries related to products, services, or billing

  • Follow scripts and guidelines to ensure a consistent experience

  • Escalate unresolved issues to supervisors

  • Keep call logs updated in the internal CRM

Additional Requirements

  • Must be located in or willing to relocate to Vlorë

  • Available for weekday shifts (no late-night calls)

Job Nature
Full Time
Educational Requirements
High school diploma or higher
Job Location
Vlorë
Salary
€800 – €1,000/month + bonuses
Other Benefits

  • Paid training (1 week)

  • Private health insurance

  • Office in city center, easily accessible by bus

  • Team-based incentives and games

  • Long-term contract available after 3 months

Job Level
Entry Level, Mid-Level

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