Italian-Speaking Customer Support – Work in Tirana

Overview

A leading European e-commerce brand is looking for Italian-speaking customer support agents to join its Tirana-based team. If you're fluent in Italian and enjoy helping people, this is your opportunity to join a stable, international team with training and growth.

Specific Skills

  • Fluent in Italian (B2+ or higher)

  • Good communication in English (B1+)

  • Strong interpersonal and listening skills

  • Basic computer literacy (CRM systems, email, etc.)

  • Customer-first attitude

Responsible For

  • Respond to customer inquiries via phone, email, or chat

  • Resolve product or delivery issues quickly and professionally

  • Maintain accurate records of customer interactions

  • Work closely with logistics and product teams

  • Provide after-sales support and escalate cases when needed

Additional Requirements

  • Availability for rotating shifts (morning/evening)

  • Prior customer service experience is a plus

Job Nature
Full Time
Educational Requirements
High school diploma or higher
Job Location
Tirana
Salary
€800 – €1,000 net per month
Other Benefits

  • Paid training and onboarding

  • Private health insurance

  • Career growth into QA, Team Lead, or Trainer roles

  • Dynamic and multicultural office environment

Job Level
Entry Level

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