Remote Customer Service Agent (English-Speaking) – E-commerce

Overview

A US-based DTC e-commerce brand is hiring English-speaking Customer Service Agents to join its fully remote support team. This role is perfect for detail-oriented, empathetic communicators who can work independently and handle basic inquiries professionally.

Specific Skills

  • Fluent in English (C1 or native)

  • Excellent writing and typing skills

  • Calm, empathetic approach to support

  • Familiarity with Zendesk, Gorgias, or similar is a plus

  • Ability to work independently with minimal supervision

Responsible For

  • Respond to customer inquiries via email, live chat, and social media

  • Help resolve order issues, shipping questions, and returns

  • Update order tracking and escalate refund cases when needed

  • Maintain accurate records in the CRM

  • Follow internal processes and brand tone

Additional Requirements

  • Laptop and stable Wi-Fi

  • Available for full-time shifts, including evenings or weekends if needed

  • Located in Albania or nearby time zones

Job Nature
Full Time
Educational Requirements
High school diploma or higher
Salary
€800 – €1,000/month + performance bonuses
Other Benefits

  • Fully remote

  • Paid training and onboarding

  • Tools and software provided

  • Opportunity to grow into QA or Support Team Lead

  • Long-term contract after 3 months

Job Level
Entry Level, Mid-Level

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