Remote IT Support Technician – Entry Level

Overview

A cloud services provider is hiring a Remote IT Support Technician to assist users with common software and hardware issues. This entry-level role is perfect for tech-savvy candidates with a service mindset and strong communication skills.

Specific Skills

  • Good English communication (B2+)

  • Basic knowledge of Windows, Office 365, and network troubleshooting

  • Strong attention to detail and logical thinking

  • Familiarity with help desk software (Zendesk, Freshdesk, etc.)

  • Customer service mindset

Responsible For

  • Respond to IT support tickets via email and chat

  • Troubleshoot user issues related to Wi-Fi, email, printers, and apps

  • Escalate complex problems to Level 2 support

  • Document solutions and updates in the ticketing system

  • Assist with onboarding new users (account setup, access, etc.)

Additional Requirements

  • Laptop and stable internet

  • Able to work standard EU hours (flexible shifts available)

Job Nature
Full Time
Educational Requirements
Diploma or degree in IT, Networking, or related field preferred
Salary
€900 – €1,500 per month
Other Benefits

  • 100% remote

  • Paid IT certifications (CompTIA, ITIL)

  • Career path into SysAdmin or Security Support

  • Weekly team check-ins and mentorship

  • Performance bonuses every 3 months

Job Level
Entry Level

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